Exchanges and Refunds

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

• • Open Filters
  • Open Membranes
  • Used Reverse Osmosis Systems

Online Exchanges and Refunds

Online Exchanges

If you would like to exchange an item(s) for an alternative item(s), please complete the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned.

Your item (s) that you wish to return needs to be sent back to our online returns address with the relevant return documents, duly completed, and a tax invoice (receipt).

If the alternative item is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense and this will be deducted from your refund amount.

Online Refunds

To obtain a refund please fill out the online Return Request (RMA) form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

COMPLETING A RETURNS REQUEST FORM ONLINE

• • Log into your 4 U Pure Water “My Account” and go to “My Orders”.
  • Click on the order that contains the item(s) that you wish to return or request an exchange for and click on the returns button.
  • After you have submitted your return request, one of our friendly staff members will get in contact with you to organize a collection.
  • Once you have sent your item(s) back to our warehouse, our warehouse will authorize the refund.
  • Items can be returned within 30 days of receipt

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email of the status of your exchange or refund.

Please Note

           Return shipping cost:  customer is responsible for return shipping costs.

           Return method: By mail or Courier.

4 U Pure Water does not cater for courier costs involved in bringing back a faulty product or sending it back to the client.