Refund and Returns Policy

INSTORE EXCHANGES AND REFUNDS

For your convenience, item(s) purchased online may be exchanged or refunded at any 4 U Pure Water store within South Africa, provided all online return policy conditions are met.  A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.
Item(s) purchased at any Of Our store within South Africa can only be returned at a 4 U Pure Water store within South Africa.

4 U Pure Water Online Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in-person to a 4 U Pure Water store within South Africa (only) within 14 days from the date of purchase…

We encourage you to return your parcel via Fast Way, Courier Guy, FedEx, or Parcel traceable courier services as all returned parcels remain the responsibility of the purchaser until received by 4 U Pure Water.

Store purchases cannot be returned or refunded online.

Returns Policy Conditions

At 4 U Pure Water we want to ensure you love the items you purchase. If you have changed your mind on a purchase, we will exchange your item or refund your original method of payment provided that:

• You return the item within 14 days (inclusive) from the date of purchase.
• You produce your original 4 U Pure Water invoice (receipt) when you return the item
• The item is in original saleable condition:
• With all original tags still attached
• In an unopened and unused state
• A return form is completed and accompanies your item(s) being returned
• In original packaging

If you are not able to comply with these requirements, 4 U Pure Water reserves the right to refuse an exchange or refund on change of mind items. 4 U Pure Water will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

• Open Filters
• Open Membranes
• Used Reverse Osmosis Systems

Online Exchanges and Refunds

Online Exchanges

If you would like to exchange an item(s) for an alternative item(s), please complete the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned.

Your item (s) that you wish to return needs to be sent back to our online returns address with the relevant return documents, duly completed, and a tax invoice (receipt).

If the alternative item is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense, and this will be deducted from your refund amount.

Online Refunds

To obtain a refund please fill out the online Return Request (RMA) form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

COMPLETING A RETURNS REQUEST FORM ONLINE

• Log into your 4 U Pure Water “My Account” and go to “My Orders”.
• Click on the order that contains the item(s) that you wish to return or request an exchange for and click on the returns button.
• After you have submitted your return request, one of our friendly staff members will get in contact with you to organize a collection.
• Once you have sent your item(s) back to our warehouse, our warehouse will authorize the refund.

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email of the status of your exchange or refund.

Please Note!

4 U Pure Water does not cater for courier costs involved in bringing back a faulty product or sending it back to the client.